Refund policy

Returns and refunds

I hope you’ll love your artwork. If for any reason you change your mind, you can cancel your order within 14 days of receiving it, without needing to give a reason.

How to return
Email me at art@lisasharpeart.com within 14 days of delivery, then send the item back within 14 days of letting me know. I’ll share the return address by email.

Please return your artwork carefully packed, in the condition you received it and ideally in its original packaging. Return postage is your responsibility, so I’d recommend a tracked and insured service, as the item is your responsibility until it reaches me.

Refunds
Once your return arrives, I’ll refund you within 14 days to your original payment method. Your bank may take a few extra days to process it.

Damaged or incorrect items
Every artwork is packed with great care. If your order arrives damaged or isn’t what you ordered, please email me with a photo as soon as possible, and I’ll put it right with a replacement.

Commissions and personalised items
Commissions and personalised prints are created especially for you, so they can’t be returned unless they arrive damaged or faulty. With commissions, we plan everything together before I begin, and I keep painting until you’re 100% happy with your painting. Deposits are non-refundable once work has begun.

Gift cards
Gift cards can’t be refunded or exchanged for cash.

Questions
I’m always happy to help: just email art@lisasharpeart.com.